updated 2017-10-25

Welcome to autrementstore.com. These terms and conditions govern the sale and purchase of products through our website, autrementstore.com. The terms and conditions may be amended at any time. Revised terms and conditions shall be effective on the date of their publication on autrementstore.com.

By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered into between the customer and autrementstore.com. Once an order is completed on autrementstore.com, the customer will automatically receive a confirmation of the purchase. In case of errors, omissions or discrepancy in availability in the order autrementstore.com reserves the right not to send the product to the customer, and thus cancel the order.

age restriction
If the customer is under 18, permission must be obtained from a parent or other person of authority to make a purchase on autrementstore.com.

As an authorized distributor for all of the designers featured, autrementstore.com unconditionally guarantee that every item sold on the website is 100% authentic.

colors and images
Autrementstore.com strives with all images to reproduce the color and appearance of the items on the website as close as it is technically possible. However, autrementstore.com can not guarantee 100% image accuracy due to various computer monitor calibrations, screen quality and settings at the user end.

All prices displayed on the website are given in NOK (Norwegian Kroner) and EUR (Euros), depending on where in the world you are. You can view prices in your preferred currency by choosing in the top menu.  The EUR/USD/CNY prices shown are the currency exchange conversion of the NOK prices. Taxes are automatically calculated and included in the total price of your order. Autrementstore.com reserves the right to amend its prices at any time. However, products shall be invoiced on the basis of the prices in effect at the time the order is registered, subject to their availability.

taxes & duties
Shipping and taxes are estimated and will be updated during checkout based on your billing and shipping information. Norwegian VAT will be applied to orders dispatched within Norway. Local VAT will be applied to all other EU destinations. International orders are shipped on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. There will be no extra costs or charges implied upon delivery.

Autrementstore.com accepts payment by Visa, Mastercards and American Express. Payments can also be made via Paypal and Alipay. Autrementstore.com does not store any card information. All transactions submitted are encrypted with the highest security standard. Card payments are made via Stripe, PayPal payments are handled by PayPal, and Alipay payments are handled by Alipay. For Norwegian customers we also accept payments through VIPPS.

All orders ship via DHL Express. Stock permitting, all orders placed with the autrementstore.com are usually dispatched within 2 working days. Kindly note that dispatch times may increase during high demand periods.

DHL Express Domestic: 1-2 business days from dispatch of order

Scandinavia, UK & Europe
DHL Express Worldwide: 1-2 business days from dispatch of order

USA & Canada
DHL Express Worldwide: 1-3 business days from dispatch of order

Asia & Rest of the world
DHL Express Worldwide: 2-4 business days from dispatch of order

The shipping rate will appear and be added during the checkout process. Tracking number will be provided by email.

return policy
You have the legal right to cancel or return your order within 14 days of receipt of the goods. The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods. To exercise the right to cancel or return, you must inform us by email to: info@autrementstore.com, or by letter to: Autrement AS, Gjerdevegen 11, 5221 Nesttun.

We will issue you with a full refund including the shipping cost paid by you. Autrementstore.com will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make reimbursement using the same means of payment as you used for the initial transaction.

In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.

You shall return cancelled orders to: Autrement AS, Gjerdevegen 11, 5221 Nesttun, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.

Please note you may only use your right to cancel the order if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.

Autrementstore.com will not accept returns for any non-faulty items that have been worn and tags removed. To exchange a product please follow the returns procedure below requesting an exchange. Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags and hygiene seals until you are completely satisfied that the items will not be subject to return within fourteen days. We also request that items are returned with their original packaging including, in the case of shoes, original boxes.

We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of autrementstore.com. Should the product be faulty upon arrival autrementstore.com should be notified per email on the same day.

return procedure
If you wish to return or exchange, please notify us on email info@autrementstore.com as soon as possible, and we will advise with further instructions.
Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).

faulty goods
Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a refund. Simply request a return send the faulty goods back to us within 30 days of receiving your order.If you discover a fault after this time, but within six months of purchase, you can still return it. Where possible, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will send you a replacement. If the same product is no longer available, you are entitled to a full refund.If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

Autrementstore.com may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Autrementstore.com may use your personal information to send you marketing updates which you of can choose to unsubscribe to at any time. Autrementstore.com does not sell your details to third party marketing companies.

force majeure
In case of force majeure, autrementstore.com’s obligations will be suspended. The contract between you and autrementstore.com can, in such cases, be partially or fully terminated by yourself or by autrementstore.com. A force majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, autrementstore.com will attempt to resolve all issues in a timely manner.

governing law
These terms and conditions governed by and construed in accordance with Norwegian Law and the Norwegian courts will have exclusive jurisdiction for any dispute under this agreement.

company information
The website autrementstore.com and registered domain is owned by Autrement AS. The company is registered in Norway. Our corporate identification number is 916808542.