updated 2017-04-10

Welcome to autrementstore.com. These terms and conditions govern the sale and purchase of products through our website, autrementstore.com. The terms and conditions may be amended at any time. Revised terms and conditions shall be effective on the date of their publication on autrementstore.com.

By accepting these terms and conditions, and upon confirmation of the customer’s order, a written and binding agreement is entered into between the customer and autrementstore.com. Once an order is completed on autrementstore.com, the customer will automatically receive a confirmation of the purchase. In case of errors, omissions or discrepancy in availability in the order autrementstore.com reserves the right not to send the product to the customer, and thus cancel the order.

age restriction
If the customer is under 18, permission must be obtained from a parent or other person of authority to make a purchase on autrementstore.com.

As an authorized distributor for all of the designers featured, autrementstore.com unconditionally guarantee that every item sold on the website is 100% authentic.

colors and images
Autrementstore.com strives with all images to reproduce the color and appearance of the items on the website as close as it is technically possible. However, autrementstore.com can not guarantee 100% image accuracy due to various computer monitor calibrations, screen quality and settings at the user end.

All prices displayed on the website are given in NOK (Norwegian Kroner) and EUR (Euros), depending on where in the world you are. You can view prices in your preferred currency by choosing in the top menu.  The EUR prices shown are the currency exchange conversion of the NOK prices. Prices are automatically displayed with Value Added Tax (VAT) if you are located in Norway, and if you are located outside Norway prices are shown excluding VAT. Norwegian VAT (25%) exemption apply for all countries outside Norway. Pricing exclude processing and shipping costs. Autrementstore.com reserves the right to amend its prices at any time. However, products shall be invoiced on the basis of the prices in effect at the time the order is registered, subject to their availability.

tax free
All orders outside Norway are exempt of Norwegian VAT (25%)

customs and import charges
Please note that local import duties vary by country and region. These taxes are to be paid by the customer. The import duties, taxes and charges are the buyers responsibility and will be invoiced to the recipient by the carrier (and not by autrementstore.com). Autrementstore.com is not responsible for any customs related fees that may incur. For specific information, please consult with your local government import office.

Autrementstore.com accepts payment by Visa, Mastercards and American Express. Payments can also be made via Paypal. Autrementstore.com does not store any card information. All transactions submitted are encrypted with the highest security standard. Card payments are made via Stripe, and PayPal payments are handled by PayPal. For Norwegian customers we also accept payments through VIPPS.

All orders ship via DHL Express Domestic, DHL Express Worldwide or DHL Economy Select. Stock permitting, all orders placed with the autrementstore.com are usually dispatched within 2 working days. Kindly note that dispatch times may increase during high demand periods.

DHL Express Domestic: 1-2 working days from dispatch of order

Scandinavia, UK & Europe
DHL Economy Select: 3-4 working days from dispatch of order
DHL Express Worldwide: 1-2 working days from dispatch of order

USA & Canada
DHL Express Worldwide: 1-3 working days from dispatch of order

Asia & Rest of the world
DHL Express Worldwide: 2-4 working days from dispatch of order

The shipping rate will appear and be added during the checkout process. For shipping outside Norway, please note shipping rates are not inclusive of any customs or import duties that could be levied when the package reaches your destination country. Tracking number will be provided by email.

return policy
You have the legal right to cancel your order within fourteen days of receipt of the goods. In this case, any sum debited from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. Autrementstore.com will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging. Autrementstore.com will not accept returns for any non-faulty items that have been worn and tags removed. To exchange a product please follow the returns procedure below requesting an exchange. Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. We request that you do not remove tags and hygiene seals until you are completely satisfied that the items will not be subject to return within fourteen days. We also request that items are returned with their original packaging including, in the case of shoes, original boxes. Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. Except where items are faulty and a replacement is not available, refunds for items may be given and only at the discretion of autrementstore.com. Should the product be faulty upon arrival autrementstore.com should be notified per email on the same day. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.

return procedure
If you wish to return or exchange, please notify us on email info@autrementstore.com as soon as possible, and we will advise with further instructions.

Please be aware that international customs duties and sales taxes are not refunded for shipments outside Norway. It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive with autremenstore.com within the above stated timeframe. Please note that autrementstore.com does not accept liability for returned goods.

When returning items you are strongly recommended to obtain proof of posting or the relevant couriers airway bills and documentation. We cannot accept responsibility for parcels lost in transit and you are advised to arrange your own insurance. We will only refund or provide an exchange for the costs of postage / transport where the item returned is faulty.

cancelled orders
If an order has been placed but not yet shipped and the customer request it to be cancelled autrementmenstore.com reserves the right to charge an administrative fee of up to EUR 50 depending on how far the order has been processed in the shipping and dispatch systems.
If a shipment has been sent to you and it is refused by you and returned to us for any reason then you will be subject to a 30% (or a minimum of EUR 200) return fee and issued a store credit for the remainder. Depending on the item value of the shipment, the parcel and its content might alternatively be destroyed by the carrier or by the local Custom Authorities resulting in no refund amount at all. If you refuse/do not pay the import duties/taxes the parcel will be returned to us and treated as a refused shipment.

Autrementstore.com may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Autrementstore.com may use your personal information to send you marketing updates which you of can choose to unsubscribe to at any time. Autrementstore.com does not sell your details to third party marketing companies.

force majeure
In case of force majeure, autrementstore.com’s obligations will be suspended. The contract between you and autrementstore.com can, in such cases, be partially or fully terminated by yourself or by autrementstore.com. A force majeure is in the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, natural disasters or similar events. Under such circumstances, autrementstore.com will attempt to resolve all issues in a timely manner.

governing law
These terms and conditions governed by and construed in accordance with Norwegian Law and the Norwegian courts will have exclusive jurisdiction for any dispute under this agreement.

company information
The website autrementstore.com and registered domain is owned by Autrement AS. The company is registered in Norway. Our corporate identification number is 916808542.