Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free.
Shipping is complimentary on all exchanges, although customers outside the EU are responsible for taxes and duties.
Please make sure your items are returned new, unused and with all Autrement Store and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.
Please contact our team by emailing firstname.lastname@example.org if you have any further questions.
Please be aware that international customs duties and sales taxes are not refunded for shipments outside the European Community (EC).
For more information see our return policy in terms & conditions
Should you need to return your purchase, you have 14 days from receiving your order to arrange your exchange or return and have your item sent back to us. We will schedule and arrange the collection.
To ensure your return is covered by our complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.
We prefer that items are returned to us via our own service so that they are protected and insured. You can return using any secure means, but we may not accept liability. Please email email@example.com if you intend to do this and send your purchase to the following address:
If your order has been sent to a destination within the European Community (EC), all sales taxes will be refunded. Outside the EC, customs duties and sales taxes are non-refundable through Autrementstore.com. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note that refunds can take up to 14 working days to show on your account due to varying processing times between payment providers.